Terms of Service

1. Summary of key points

This summary is provided for convenience only. It is not a substitute for the full Terms below, and the full Terms control in the event of any inconsistency.

• You keep ownership of the data you put into the platform. We use it to run the Service for you, not to train third-party AI models.
• Subscriptions renew automatically each month or year until you cancel. Cancellation takes effect at the end of the paid period.
• Fees are non-refundable except where these Terms say otherwise or applicable law requires a refund.
• AI output is probabilistic and may be wrong. You are responsible for reviewing it before you act on it.
• Our total liability is capped, and we are not liable for indirect or consequential loss, or for loss caused by a third-party service.
• If you are an organisation administrator's user, your administrator can access data in your workspace.
• Disputes are resolved by individual binding arbitration, with a class action waiver. Mandatory local consumer rights are not affected.
• We may suspend an account immediately to address security incidents, fraud, unlawful use, or billing errors.

2. Agreement to these Terms

These Terms of Service (Terms) are a binding agreement between DashAPI, Inc.,a Delaware corporation (DashAPI, we, us or our), and the person or entity that registers for or uses the platform (you or your). Together we are the Parties.

By creating an account, accessing the platform, or using our API, you confirm that you have read, understood and agree to be bound by these Terms and by ourPrivacy Policy andAcceptable Use Policy, each incorporated here by reference. If you do not agree, do not use the platform.

Where you have signed a separate written agreement with us covering the same subject matter — for example an enterprise order form or master services agreement — that agreement controls to the extent of any conflict.

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding contract. The platform is a business tool and is not offered to consumers for personal, household or family use.

If you use the platform on behalf of an employer, client or other entity, you represent and warrant that you are authorised to bind that entity to these Terms, and references to "you" include that entity.

We operate worldwide. You are responsible for complying with the laws that apply to you in the jurisdictions where you use the platform, including data protection, marketing, telecommunications, export control and sanctions laws.

4. The platform

DashAPI is a cloud-hosted software-as-a-service platform (the Platform or theService) that ingests, normalises, enriches, analyses and governs customer and revenue data on behalf of an organisation. Depending on your plan and configuration, the Platform may include:

• ingestion of records and events from DashAPI products and third-party connectors;
• normalisation, deduplication and enrichment of those records into a unified, tenant-scoped store;
• AI analysis, insights, reports, briefings and agent workflows;
• workspaces, projects, tasks, notes, documents and shared reports;
• calendar connection, availability and public booking pages;
• email and messaging features; and
• an internal API and API tokens for access by systems you authorise.

Subject to these Terms and your payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform for your own internal business purposes during your subscription term.

We use commercially reasonable efforts to keep the Platform available, but we do not promise uninterrupted availability. We may perform scheduled and emergency maintenance, during which the Platform or parts of it may be unavailable. Where practicable we give advance notice of planned maintenance that we expect to cause material disruption.

Beta, preview and early-access features are made available "as is", may be changed or withdrawn at any time, and are excluded from any service commitment.

5. Accounts and organisations

5.1 Registration

You must register an account to use the Platform, and provide accurate, current and complete information. You agree to keep that information up to date.

5.2 Credentials and account security

Accounts are personal to the individual they are issued to. You must not share your password or transfer your account. You are responsible for all activity under your account and for keeping credentials, API tokens and connected-account authorisations confidential. Notify us atsupport@dashapi.ai immediately if you suspect unauthorised access.

5.3 Organisations, teams and workspaces

The Platform is multi-tenant. Data is scoped to an organisation, and access within an organisation is controlled by teams, workspaces and roles configured by your administrators.

5.4 Authorised users

You are responsible for the acts and omissions of everyone you invite to or authorise on your organisation, as if they were your own.

6. Fees, billing and renewal

6.1 Plans and Fees

Paid plans, usage allowances and prices are those shown at the time you subscribe (theFees). Fees are stated in US dollars unless we state otherwise, and are exclusive of taxes. You are responsible for all sales, use, VAT, GST and similar taxes, other than taxes on our income. Where we are required to collect tax, it is added to your invoice.

6.2 Payment processing

Subscriptions are billed through our payment processor, Stripe. We do not store full payment card numbers. Your use of the payment processor is subject to its own terms. You warrant that you are authorised to use the payment method you provide and that you will not attempt to pay by fraudulent or unlawful means.

6.3 Free trials

A plan may begin with a free trial for the period stated when you sign up. Trials are available to new customers only, and we determine eligibility in our reasonable discretion to prevent abuse. Unless you cancel before the trial ends, we will charge your payment method for the plan you selected as soon as the trial ends.

6.4 Automatic renewal

Unless cancelled or terminated under these Terms, your subscription renews automatically at the end of each billing period — monthly or annual, as selected — and we charge the then-current Fees for the following period using your payment method on file.

6.5 Cancellation

You may cancel at any time from your account settings or by emailingsupport@dashapi.ai. Cancellation takes effect at the end of the billing period you have already paid for; you keep access until then. We do not pro-rate partial periods except as set out in clause 6.7 or where required by law.

6.6 Upgrades, downgrades and changes to Fees

If you upgrade mid-term, the increased Fees apply from the change, pro-rated to your next billing date. Downgrades take effect at the start of the next billing period. We may change Fees, plan inclusions or usage allowances on at least 30 days' notice before the change applies to your subscription. If a change is materially adverse to you, you may cancel under clause 6.7 before it takes effect.

6.7 Refunds

Except as expressly stated in these Terms or required by applicable law, Fees are non-refundable and non-cancellable once paid. We will refund prepaid, unused Fees on a pro-rata basis where:

• you cancel because we increased Fees or materially reduced the functionality of your plan, and you cancel before the change takes effect;
• we terminate your subscription other than for your breach of these Terms; or
• a refund is required by consumer protection or other mandatory law that applies to you.

6.8 Non-payment

If a payment fails, we may retry it, suspend access after notice to you, and ultimately terminate the subscription. You remain liable for amounts accrued before termination. We may set off amounts you owe us against amounts we owe you, and may assign an unpaid debt to a collection agency.

7. Your data

7.1 Ownership

As between the Parties, you own all data, records and content you or your authorised users submit to the Platform, or that a connector you enable submits on your behalf (Your Data), and the data the Platform generates from Your Data as an input for you (Output Data). Output Data does not include Analytics (clause 7.4) or Enrichment Output (clause 7.5).

7.2 Licence to us

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, store, back up, process and display Your Data and Output Data, for the duration of your subscription and any retention period described in our Privacy Policy, solely to:

• provide, secure and support the Platform and perform our obligations;
• diagnose and resolve faults;
• protect against fraud, abuse and security incidents;
• produce Analytics as described in clause 7.4; and
• comply with law.

We do not sell Your Data, and we do not use Your Data to train third-party AI models. See clause 8.

7.3 Your responsibilities for Your Data

You are solely responsible for Your Data and for the lawfulness of putting it into the Platform. You represent and warrant that you own Your Data or have all rights, consents, notices and lawful bases needed to submit it and to have us process it as described in these Terms, our Privacy Policy and theData Processing Addendum, and that our processing of it will not infringe any third-party rights or breach applicable law.

The accuracy and usefulness of the Platform's output depends on the accuracy and completeness of Your Data. We do not verify Your Data and do not endorse it.

7.4 Analytics

We may compile aggregated, de-identified statistical and performance information about use of the Platform (Analytics). We own the Analytics and may use them to operate, secure and improve our products, provided they do not identify you, your organisation or any individual.

7.5 Enrichment Output

Where you use an enrichment feature, you submit a limited identifier — for example a name, domain or email address — which we use to retrieve matching records from third-party data providers. The resulting records (Enrichment Output) come from those providers; they are not derived from Your Data and are not owned by you. We grant you a non-exclusive, non-transferable, revocable licence to use Enrichment Output for your own internal business purposes. You must not resell, redistribute, sublicense or publish Enrichment Output. This clause survives termination.

7.6 Backups and data loss

We maintain backups as described in our Security Overview, but data loss is an inherent risk of any software. You are responsible for keeping your own copies of data that is important to you and for exporting your data before your account is closed.

7.7 Export and deletion on termination

For 30 days after your subscription ends, you may request an export of Your Data in a commonly used machine-readable format. After that period we may delete Your Data from live systems, with deletion from backups following our normal backup rotation, unless a longer retention period is required by law.

8. AI features

The Platform uses artificial intelligence, including third-party large language models, to summarise, classify, extract, enrich, draft and generate content, and to run agents that can take actions you configure.

Agents act within the permissions and tools you grant them. You are responsible for what you authorise an agent to do, including any message it sends, record it changes or third-party system it touches on your behalf.

Our AI sub-processors are listed on our Sub-processors page. We contract with them on terms that prohibit training their models on Your Data. We do not use Your Data to train our own general-purpose models. Where you enable a model or provider of your own choosing, that provider's terms govern its handling of the data you send to it.

9. Third-party services and connectors

The Platform interoperates with services we do not control — for example Google Workspace and Microsoft 365 calendars and mailboxes, CRM systems, messaging providers and other connectors (Third-Party Services). When you connect one, you authorise us to access, retrieve and write data in that service as needed to provide the feature you enabled, within the scopes you approve.

Your use of a Third-Party Service is governed by your agreement with its provider. We are not responsible for a Third-Party Service, its availability, its data handling, or any change it makes that breaks or removes a feature. To the maximum extent permitted by law we have no liability arising from a Third-Party Service or from its unavailability. You may disconnect an integration at any time.

9.1 API tokens and connected clients

If you issue an API token, or connect an external client or AI assistant to your organisation, you direct us to deliver data to it. You are responsible for that client, for the scope of the token, and for what the receiving system does with the data once delivered. Rotate or revoke tokens you no longer need. Connecting an external client grants no rights beyond those in these Terms.

10. Communications features

Where the Platform lets you send email, campaigns, booking notifications or other messages, you are the sender. You are responsible for the content of those messages and for compliance with all laws that apply to them, including the US CAN-SPAM Act, the Telephone Consumer Protection Act and Do-Not-Call rules where telephone or SMS features are used, Canada's CASL, the EU ePrivacy rules and GDPR, the UK PECR, and equivalent laws elsewhere.

You must not use the Platform's communications features to:

• send unsolicited bulk or commercial messages to recipients who have not consented or with whom you have no lawful basis to communicate;
• falsify or obscure sender identity, headers, or the origin of a message;
• omit a functioning unsubscribe mechanism where one is required, or ignore an opt-out request;
• send content that is fraudulent, deceptive, defamatory, harassing or unlawful; or
• breach the acceptable use policy of any provider we rely on to deliver your messages.

We may throttle, suspend or disable sending immediately where we reasonably suspect a breach of this clause, where a delivery provider requires it, or where sending patterns are abnormal or place our infrastructure or sender reputation at risk.

If a feature you use records or transcribes a call or meeting, you must obtain the consent of every participant before recording and before sharing the recording with us or our sub-processors. Many jurisdictions require all-party consent. This obligation is yours, not ours.

11. Acceptable use

Your use of the Platform is subject to our Acceptable Use Policy, which forms part of these Terms. Without limiting it, you must not, and must not permit anyone else to:

• use the Platform unlawfully, or in a way that breaches anyone's privacy or other legal rights;
• upload personal data you have no lawful basis to process, or special-category data where you have not met the additional legal requirements;
• attempt to gain unauthorised access to the Platform, other tenants' data, or related systems;
• probe, scan or test the vulnerability of the Platform except under our published security reporting process;
• reverse engineer, decompile or disassemble the Platform, or attempt to derive its source code, models or prompts;
• copy the Platform's features to build a competing product or perform competitive benchmarking without our written consent;
• scrape, data mine or use bots against the Platform outside the documented API;
• circumvent usage limits, rate limits or access controls;
• introduce malicious code, or interfere with the integrity or performance of the Platform; or
• help anyone else do any of the above.

12. Our intellectual property

The Platform, our software, documentation, models, prompts, designs, trade marks and all content we make available (other than Your Data and Output Data) are and remain owned by us or our licensors (Our Intellectual Property). These Terms grant you a right to use the Platform, not any ownership interest.

"DashAPI", "Dashee", "LinkMe" and our logos are our trade marks. You may not use them without our prior written consent, except that you may repost marketing material we publish for sharing, provided you do not claim ownership or endorsement, do not mislead, and do not damage our reputation.

This clause survives termination.

13. Feedback

If you send us suggestions, feature requests, bug reports or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or obligation to you. We will not identify you as the source without your consent.

14. Confidentiality

Each Party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential (Confidential Information). Each Party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors bound by equivalent obligations.

Confidential Information does not include information that is public through no fault of the recipient, was already known to the recipient without duty of confidence, or is independently developed. A Party may disclose Confidential Information where compelled by law, giving the other Party reasonable prior notice where legally permitted. This clause survives termination for three years, and indefinitely for trade secrets.

15. Privacy and data protection

Our handling of personal information is described in ourPrivacy Policy. Where we process personal data on your behalf as a processor under the GDPR, UK GDPR or comparable law, our Data Processing Addendum applies and forms part of these Terms. Current sub-processors are listed on ourSub-processors page.

As between the Parties, you are the controller of personal data you submit to the Platform and we are the processor for that data. You are responsible for providing any notices and obtaining any consents required from the individuals concerned, and for responding to their requests, with our assistance as set out in the Data Processing Addendum.

16. Suspension and termination

16.1 Suspension

We may suspend your access, in whole or in part, immediately and without prior notice where we reasonably believe it is necessary to: address a security incident or vulnerability; stop unlawful, fraudulent or abusive use; comply with law or a binding order; protect the Platform, other customers or third parties; or correct an account or billing error, including duplicate accounts. We will restore access once the cause is resolved, and will tell you the reason unless legally prohibited.

16.2 Termination for breach

Either Party may terminate immediately on written notice if the other materially breaches these Terms and fails to cure within 10 business days of notice, or becomes unable to pay its debts as they fall due. We may terminate immediately, without a cure period, for a breach that cannot reasonably be cured or that exposes us or others to legal or security risk.

16.3 Effect of termination

On expiry or termination your right to use the Platform ends and we will disable access. Clause 7.7 governs export and deletion. Amounts already paid are non-refundable except as set out in clause 6.7, and amounts accrued before termination remain payable. Clauses 7.1, 7.4, 7.5, 12, 13, 14, 17, 18, 19, 20 and 22 survive.

17. Warranties and disclaimers

Each Party warrants that it has the legal capacity and authority to enter into these Terms.

You further represent and warrant that:

• the information you give us is true, accurate and complete;
• you will comply with all laws applicable to your use of the Platform; and
• you will not use the Platform to build or provide a competing product or service.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE OR FIT FOR YOUR PURPOSE.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of statutory consumer rights. Where those laws apply to you, nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded, and the exclusions above apply only to the extent permitted.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOST OPPORTUNITY, LOST SAVINGS, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

We are not liable for any loss to the extent it arises from a Third-Party Service, from Your Data, from an instruction you gave us or an agent you configured, from your failure to keep credentials secure, or from your failure to keep your own backups.

Each Party's liability is reduced proportionately to the extent the other Party or its personnel caused or contributed to the loss, including by failing to mitigate it.

These limits do not apply to your payment obligations, to your indemnity obligations under clause 19, to either Party's liability for fraud, wilful misconduct, or death or personal injury caused by negligence, or to any liability that cannot be limited under applicable law.

19. Indemnification

You will defend, indemnify and hold harmless DashAPI and its officers, directors, employees, agents and licensors against any claim, liability, damage, loss, penalty, fine, cost or expense (including reasonable legal fees) arising out of or relating to:

• Your Data, including any claim that it infringes or misappropriates a third party's rights or was processed unlawfully;
• your use of the Platform in breach of these Terms or the Acceptable Use Policy;
• messages you send using the Platform's communications features, and any recording or transcription you make without required consent;
• actions taken by an agent, integration or API client you configured or authorised; or
• your breach of applicable law.

We will notify you of the claim, give you control of the defence (subject to our right to participate with our own counsel at our cost), and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent. This clause is not limited by clause 18 and survives termination.

20. Disputes, arbitration and governing law

20.1 Governing law

These Terms and any dispute arising out of them are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

20.2 Informal resolution first

Before starting any formal proceeding, you agree to contact us atsupport@dashapi.ai with a description of the dispute and the relief sought, and to negotiate in good faith for 30 days.

20.3 Binding individual arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT AND CLAIMS FOR INJUNCTIVE OR OTHER EQUITABLE RELIEF TO PROTECT INTELLECTUAL PROPERTY OR CONFIDENTIAL INFORMATION, ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES, RATHER THAN IN COURT.Arbitration will be conducted in English, by a single arbitrator, seated in Delaware or by remote hearing. Judgment on the award may be entered in any court of competent jurisdiction.

20.4 Class action waiver

YOU AND DASHAPI EACH AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER A REPRESENTATIVE PROCEEDING.If this waiver is held unenforceable for a particular claim, that claim will proceed in court and the rest of this clause 20 continues to apply.

20.5 Excluded claims and other jurisdictions

For claims excluded from arbitration, both Parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware and waive any objection to venue there.

Where mandatory law in your country gives you the right to bring proceedings in your local courts, or makes an arbitration or class waiver unenforceable against you, that law prevails over clauses 20.3 to 20.5 to the extent required, and nothing in these Terms deprives you of the protection of mandatory provisions of your local law.

21. Changes to the platform and these Terms

We continue to develop the Platform and may add, change or remove features. If we remove or materially degrade a feature your plan relies on, we will give you reasonable notice, and clause 6.7 gives you a right to cancel with a pro-rata refund of prepaid, unused Fees.

We may amend these Terms. We will publish the updated Terms with a new "last updated" date and, for material changes, notify you by email or in-product notice at least 14 days before they take effect (sooner only where a change is required by law or to address a security or legal risk). Continuing to use the Platform after the effective date means you accept the updated Terms. If you do not accept them, cancel under clause 6.5 before they take effect.

22. General provisions

22.1 Assignment

You may not assign or transfer these Terms without our prior written consent, which will not be unreasonably withheld. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of assets, or to an affiliate.

22.2 Notices

Notices to us must be sent to support@dashapi.ai. Notices to you will be sent to the email address on your account or shown in the product, and are deemed received when sent. We do not accept notices by post.

22.3 Force majeure

Neither Party is liable for a failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, labour disputes, network or power failures, and failures of third-party infrastructure. Payment obligations are not excused.

22.4 Export control and sanctions

You represent that you are not located in, ordinarily resident in, or organised under the laws of, a country or region subject to comprehensive US sanctions, and that you are not listed on any US, EU or UK restricted-party list. You will not export, re-export or make the Platform available in breach of applicable export control or sanctions laws.

22.5 Publicity

We will not use your name or logo publicly as a customer without your prior written consent.

22.6 No third-party beneficiaries

These Terms do not create rights for anyone other than the Parties, except as expressly stated.

22.7 Severability and waiver

If a provision is held invalid or unenforceable, it will be read down to the minimum extent necessary, or severed, and the rest remains in force. A failure to enforce a provision is not a waiver of it.

22.8 Entire agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Data Processing Addendum, and any order form or written agreement between us, are the entire agreement between the Parties on this subject and supersede all prior discussions and representations. You confirm you have not relied on any representation not expressly set out in these Terms.

22.9 Relationship

The Parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

23. Definitions

• Analytics — aggregated, de-identified statistical and performance information about use of the Platform.
• Enrichment Output — records retrieved from third-party data providers using an identifier you submit.
• Fees — the amounts payable for your plan, including usage charges.
• Output Data — data the Platform produces for you using Your Data as an input, excluding Analytics and Enrichment Output.
• Third-Party Services — services, systems or data sources not provided by us that the Platform connects to or relies on.
• Your Data — data, records and content you or your authorised users submit to the Platform, or that a connector you enable submits on your behalf.

24. Contact

Questions about these Terms:

We handle all correspondence by email and do not publish a postal address for legal notices.